Ep 139 How to Go from Good to Great Customer Service Artwork

Strategic Travel Entrepreneur: Business Tips for Travel Agents/Advisors, Travel Agency Owners, and Travel Industry Entrepreneurs

Each week I share, along with featured guests, tangible and practical business strategies for travel entrepreneurs.

We discuss foundations, marketing, sales, client experience, systems, supplier relations, and everything in between to empower you to run an effective and profitable travel business, and not just another travel hobby.

For travel agents, travel advisors, travel suppliers, tour operators, tourism professionals, travel coaches, travel creators, travel business owners, travel agency owners, host agency owners, and travel industry support partners.

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Strategic Travel Entrepreneur: Business Tips for Travel Agents/Advisors, Travel Agency Owners, and Travel Industry Entrepreneurs

Ep 139 How to Go from Good to Great Customer Service

February 16, 2024 • Rita M. Perez • Episode 139

Send Rita a text with your thoughts!

This week's episode was sparked by a conversation that transported me back to my years at Disney, where impeccable customer service wasn't just an expectation—it was a cornerstone of the magic.

As I reminisce about those early days, I'm inspired to share the remarkable strategies that elevate our travel services from good to great.

In this episode, I share:

· Understanding and Meeting Clients' Specific Needs

· The Art of Personalization in Travel

· The PATH Standards of Excellence for host agencies

· and so much more!

Enjoy (and take action)!

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